Shipping
We offer fast and reliable shipping options to ensure your order.
Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Guarantee
If you receive plants that are dead on arrival, please contact us...
🌱Frequently Asked Questions🌱
Orders & Purchases
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has shipped, we may not be able to make changes
Can I use multiple discounts on one order?
Can I use multiple discounts on one order?
Only one discount can be applied per order. For example, if you use the “Buy 2 Get 1 Free” offer, the free shipping discount won’t be applicable.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
Do you offer wholesale or bulk orders?
Do you offer wholesale or bulk orders?
Yes, we offer bulk orders for businesses and hobbyists. Please contact us for pricing and availability.
Can I request specific plants in my bundle?
Can I request specific plants in my bundle?
Our plant bundles are pre-selected to offer a balanced variety. Unfortunately, we cannot accommodate specific plant requests in bundles at this time.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has shipped, we may not be able to make changes
Do you offer gift cards?
Do you offer gift cards?
Yes! Gift cards are available in various denominations and make the perfect gift for aquarium or pond enthusiasts.
Returns & Refund
What is your return or refund policy?
What is your return or refund policy?
We offer a hassle-free return policy for damaged or incorrect items. Contact us within 7 days of delivery with photos or details of the issue, and we’ll assist you promptly.
What if my plants arrive damaged?
What if my plants arrive damaged?
If your plants arrive damaged due to transit, please send us photos of the plants and packaging. We’ll work with you to replace or refund your order.
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via email or through our website’s contact form. We’re here to help with any questions or concerns!
Shipping & Tracking
How do I track my order?
How do I track my order?
Provide your order number on our tracking page, or contact us for assistance.
How long does shipping take?
How long does shipping take?
Orders typically ship within 1-2 business days. Delivery times depend on your location and the shipping option selected at checkout.
How do I qualify for free shipping?
How do I qualify for free shipping?
Orders over $60 qualify for free shipping. Ensure no other discounts are applied that exclude this benefit.
How do I know if my order has been shipped?
How do I know if my order has been shipped?
Once your order is shipped, you’ll receive an email with tracking information so you can monitor its progress.
Do you ship internationally?
Do you ship internationally?
At this time, we only ship within the United States. We’re exploring options for international shipping in the future.
What packaging do you use for shipping plants?
What packaging do you use for shipping plants?
We use insulated and protective packaging to ensure your plants arrive fresh and healthy. During extreme weather, additional precautions may be taken.
